Carl Horton brings over 25 years of leadership experience in business, marketing, and technology across retail, hospitality, travel, financial services, and technology. He has led strategy, loyalty, digital, and CRM functions at companies including Gap, J. Crew, Dell, and Accenture, and advised Fortune 500 clients as a consultant at Bain, Accenture, and IBM. At Salesforce and IBM, Carl oversaw C-suite relationship management and technology deployments, including AI-driven solutions that shaped customer engagement and digital transformation. At Dell, he served as Global Lead for Consumer and Small Business CRM, driving $500M+ in global sales.
An award-winning leader and public speaker, Carl has designed AI-powered customer experiences, loyalty programs, and data-driven strategies that create measurable value for both customers and shareholders. He holds an MBA from Harvard Business School and a B.A. in Economics and Political Science from Yale University.
Carl Horton brings over 25 years of leadership experience in business, marketing, and technology across retail, hospitality, travel, financial services, and technology. He has led strategy, loyalty, digital, and CRM functions at companies including Gap, J. Crew, Dell, and Accenture, and advised Fortune 500 clients as a consultant at Bain, Accenture, and IBM. At Salesforce and IBM, Carl oversaw C-suite relationship management and technology deployments, including AI-driven solutions that shaped customer engagement and digital transformation. At Dell, he served as Global Lead for Consumer and Small Business CRM, driving $500M+ in global sales.
An award-winning leader and public speaker, Carl has designed AI-powered customer experiences, loyalty programs, and data-driven strategies that create measurable value for both customers and shareholders. He holds an MBA from Harvard Business School and a B.A. in Economics and Political Science from Yale University.
